Returns & Exchanges
Return and Exchange Policy
Welcome to Orphic Grace. We are committed to maintaining the highest standards of quality, hygiene, and brand integrity. To protect our customers and ensure fairness, the following Return & Exchange Policy applies to all purchases.
1. Return Eligibility
To qualify for a return, items must be:
In
brand-new, unused
condition
Unworn and unwashed
Free from scents, stains, marks, or signs of wearReturned with all
original packaging, tags, labels, and accessories
intact
Items that do not meet these standards will not be accepted.
2. Strict No-Use Policy
For hygiene and brand protection, Orphic Grace does not accept returns for items that have been:
Worn or used outside the homeUsed for
music videos
, photoshoots, TikTok/Instagram content, livestreams, or modelingUsed for events, parties, or any public appearancePurchased with the intent of temporary use (“wardrobing”)
Any public or promotional use automatically renders the item FINAL SALE.
3. Commercial Use Prohibition
Items worn or used in any commercial, artistic, or promotional production are strictly final sale. This includes:
Music videosFilm or TV projectsStudio shootsAdvertising or marketing contentPaid collaborations or modeling
If an item appears to have been used for production, the return will be rejected.
4. Anti-Wardrobing Enforcement
To protect product integrity, Orphic Grace reserves the right to:
Reject returns that appear worn, handled, or usedMark accounts as high-riskRestrict or cancel future ordersDeny return requests that conflict with inspection results
Wardrobing and manipulation of return policies will not be tolerated.
5. Quality Inspection Process
All returned products undergo a strict inspection before approval. We check for:
Wear, stretching, or fabric distortionOdors or fragranceMakeup, deodorant, or body residueMissing or removed tagsLint, hair, or signs of stylingCamera-use or on-body creasing patterns
If an item fails inspection:
The refund will be
denied
, andThe item may be returned to the customer at their expense
6. Restocking & Usage Fees
If a return is accepted but shows minor handling, Orphic Grace may apply:
A
restocking fee up to 40%
, orA
usage fee
where appropriate
This reflects loss of value due to non-new condition.
7. Final Sale Items
The following items are always Final Sale:
Limited Edition or Capsule dropsCustom or personalized itemsDiscounted or promotional itemsItems marked as “Final Sale” on product pages
8. Exchanges
Exchanges are available only if:
The item meets all conditions of new, unused eligibilityThe requested size or style is in stock
Used or worn items cannot be exchanged.
9. Refund Method
Approved refunds are issued only to the original payment method used for purchase.
Shipping fees, duties, and taxes are non-refundable.
10. Questions or Support
For assistance with returns or exchanges, please contact:
📧Info.orphicgrace@gmail.com
📍 Customer Care – Orphic Grace
Our team will respond within 1–2 business days